Return & Refund Policy

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. Your Return Window

Ospvino accepts requests for eligible voluntary returns made within 30 calendar days after delivery. You need to contact us within that period; the parcel does not need to arrive back within 30 days if you have followed the authorized instructions. This voluntary arrangement is separate from any statutory withdrawal, warranty, or remedy you may have for goods that are defective or not as described.

2. Starting a Return

Email service@ospvino.com with your order number, the item involved, and the reason for the request. If something arrived damaged, missing, or incorrect, please include photographs where reasonably possible. We will review the circumstances and explain the next step. If a physical return is needed, we will issue the correct return destination and shipping instructions.

Do not send packages to the company's registered business address or to an address found on an old shipping label unless we have specifically approved that destination. Sending an unsolicited parcel to the wrong location can delay the process. Nothing in this process requires you to give up a statutory right or bear costs that applicable law places on us.

3. Condition of an Eligible Voluntary Return

For a change-of-mind request, the item should not have been used beyond the handling reasonably needed to examine its nature and features. Please return its included accessories and parts, and pack it securely. Original packaging is helpful but is not an automatic requirement where law provides otherwise. Proof of purchase, such as an order number or purchase email, will be requested.

4. Items Excluded from Voluntary Change-of-Mind Returns

Where the product was clearly identified and the exclusion is lawful, the following may be excluded from our voluntary return program:

• Products personalized, engraved, or genuinely made to the purchaser's individual specifications.
• Perishable goods or items liable to deteriorate or expire quickly.
• Sealed hygiene or health-protection items that cannot safely be resold after their protective seal is broken.
• Sealed audio, video, or computer software products after unsealing, where a legal exception permits it.
• Digital content or completed services after performance has begun with any consent or acknowledgment required by law.
• Items materially altered, misused, or damaged by the purchaser beyond ordinary inspection, to the extent a voluntary refund may lawfully be refused or reduced.

A discounted price alone does not make an item non-returnable. A standard size or color selection is not automatically a personalized product. These exceptions do not cancel your rights when merchandise is defective, damaged in transit, incorrect, misdescribed, or otherwise fails to comply with the law.

5. Who Pays Return Postage?

For an approved voluntary return because you changed your mind, ordered the wrong option, or no longer need an item, you generally pay the return postage. The amount depends on the parcel and the carrier you choose; we do not quote a universal return-postage price. Use a trackable service where reasonably available and keep the receipt. The original outbound shipping charge is not generally refundable for a purely voluntary change-of-mind return, except where required by law or expressly offered in the order terms.

For a verified defect, shipping damage, missing essential component, or item sent incorrectly due to our error, Ospvino will cover the reasonable return transportation cost where return shipment is required, or arrange a suitable alternative remedy. Contact us before buying a return label so we can give the appropriate instructions. We do not charge a restocking fee for either type of approved return.

6. Inspection and Refund Handling

Where a return is required, we inspect it after receipt and tell you whether the voluntary refund is approved or if further information is reasonably needed. Once approved, we initiate the refund to the original payment method within 10 business days, unless a shorter period applies by law. Your bank or payment service may take additional time to post the funds. Any required statutory refund timing takes precedence, including where a refund must be processed without waiting for a physical return.

The amount refunded reflects the applicable law, the reason for return, and any validly disclosed delivery-charge treatment. We do not deduct a restocking fee. If you believe a refund is late, contact us with the order number before opening duplicate requests.

7. Exchanges, Cancellations and Special Problems

If you prefer a replacement or different item, ask support; availability and any price difference will be explained before an exchange is arranged. A requested order cancellation may be possible before dispatch but cannot be guaranteed after carrier handoff. For lost shipments, defective goods, or items not matching their description, we will investigate and provide the refund, replacement, repair, or other remedy required by applicable law. Customers need not rely solely on the voluntary 30-day return program for such claims.

8. Contact and Legal Business Information

Operating Company: Wuhan Jinmanfang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKF6TU93T
Company Address: Factory Building 6-1865, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Website: https://ospvino.com
Support Email: service@ospvino.com
Contact Phone: +86 15628473591
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

The company address above identifies our business and is not an automatic return warehouse address. Always obtain authorized return instructions from support.