Terms of Service
Effective Date: November 13, 2026
Last Updated: November 13, 2026
1. The Store and These Terms
Ospvino is the online storefront at https://ospvino.com, operated by Wuhan Jinmanfang Trading Co., Ltd. (Unified Social Credit Code (USCC): 91420114MAKF6TU93T). These Terms govern visits to our storefront, use of available customer account features, and purchases made through the website. “We” and “our” refer to the operating company in its role as the Ospvino seller; “you” refers to a visitor or customer.
Please read these Terms along with the policies linked on our website. Rules that cannot legally be excluded, including mandatory consumer protections, take priority if a provision here conflicts with them.
2. Age and Capacity
Ospvino is intended for adults. You must be at least 18 years old, or older if the law applicable to you requires a higher age to enter into a purchase contract, and have legal capacity to place an order. People under 18 may not independently register for an account or make purchases through the website.
3. Registration, Sign-In and Account Security
Where customer accounts are offered, you may register using the information and verification steps displayed on the website. Provide accurate details, keep your contact information current, and use only an account you are authorized to access. Registration does not guarantee that a later order will be accepted.
Sign-in may use a password, a one-time code, an email link, or another authentication method supported by the account system. If a password is used, choose a strong, unique password and keep it confidential. Protect access to your email and devices, do not share verification codes, and sign out of shared devices. You are responsible for activity conducted through your account to the extent permitted by law, but you are not responsible for losses that the law places on us. Notify service@ospvino.com promptly if you suspect unauthorized access. We may require reasonable verification before making account changes.
You must not impersonate another person, create accounts for fraudulent purposes, attempt to defeat security controls, or use another customer's login. We may restrict access to protect customers or the store, subject to applicable law and existing order obligations.
4. Product Information and Availability
Product descriptions, options, photographs, and displayed availability are provided to help you evaluate an item. Screen settings can affect the appearance of colors, and packaging or minor product details may vary where disclosed and legally permitted. Please check the product-specific information before ordering. If a material listing error or stock problem is discovered, we will contact you about the available resolution rather than silently substitute a different item.
5. Checkout, Payment and Order Acceptance
Submitting an order is a request to purchase; receipt of an automated acknowledgment is not necessarily final acceptance. We may review payment authorization, stock, shipping eligibility, and suspected errors before confirming fulfillment. If an order cannot be fulfilled, we will notify you and return any payment collected for the unfulfilled portion as required by law.
Prices are presented in the currency displayed on the storefront or at checkout. The checkout summary shows the applicable product subtotal, discounts, delivery charges, and taxes collected by us before you authorize payment. Your bank or payment provider may apply its own exchange-rate or transaction charges. Use only payment methods that you are entitled to use.
6. Processing, Delivery and Cancellation
After successful payment confirmation, normal preparation takes 1–3 business days. Estimated standard transit following dispatch is 7–15 business days, not including the preparation period. These are estimates rather than guaranteed delivery dates. The Shipping Policy explains service areas, the US$59.00 free-standard-shipping threshold for eligible orders, tracking, and possible delays.
If you want to cancel or correct an order, contact us promptly. We will try to act before dispatch, but cannot promise a change after an order enters fulfillment or carrier handling. Statutory cancellation and delivery rights still apply.
7. Returns, Refunds and Product Problems
Our Return & Refund Policy provides a voluntary 30-calendar-day return request window for eligible purchases, an authorized-return procedure, and instructions for faulty or incorrect merchandise. Change-of-mind return postage is generally paid by the customer; for verified seller errors or faulty goods, we bear reasonable required return-shipping costs. We do not charge restocking fees. Refunds that we approve are initiated to the original payment method within 10 business days, unless a shorter deadline is legally required.
Nothing in these Terms or our voluntary policies restricts non-waivable rights or remedies available in your place of residence.
8. Acceptable Use and User Responsibility
Use the website for legitimate browsing, communication, and purchasing. Do not upload unlawful or malicious material, interfere with site operation, scrape protected areas without permission, place deceptive orders, violate others' rights, or attempt to access restricted systems. You are responsible for the accuracy of information you provide and for complying with lawful import or delivery requirements that apply to your purchase, except where those responsibilities belong to the seller under law.
9. Site Content and External Services
The website's design, text, images, logos, and other materials are protected by applicable intellectual-property laws and may belong to us or their respective licensors. Viewing the site does not transfer ownership or grant a license to commercially reuse content. External payment, authentication, shipping, or linked services may have their own terms and privacy notices. We are responsible for our own obligations and cannot waive rights you have against us simply because a service provider is involved.
10. Privacy and Communications
Our Privacy Policy describes how information associated with visits, accounts, orders, and support requests is handled. Order and security notices may be necessary to perform a transaction; promotional messages, where offered, follow applicable consent and opt-out requirements.
11. Liability and Consumer Safeguards
We do not promise that the website will never be interrupted or that external networks will always be available. To the extent permitted by law, liability for purely indirect or unforeseeable losses may be limited. No provision excludes liability for fraud, willful misconduct, personal injury caused by negligence where exclusion is prohibited, defective goods, or any other responsibility that applicable law does not allow us to exclude or limit.
12. Governing Law and Disputes
Subject to mandatory consumer laws that protect you in your country or region, these Terms are governed by the laws of the People's Republic of China, without applying conflict-of-law principles. Before starting proceedings, you are welcome to contact us to seek an informal resolution. To the extent a choice of court is legally permitted, disputes may be brought before a court of competent jurisdiction in Wuhan, Hubei Province, China. This provision does not prevent you from using a court, regulator, or dispute-resolution mechanism made available by non-waivable local law.
13. Updates and Contact
We may revise these Terms to reflect changes in the store, law, or services. The Last Updated date identifies the current wording. Changes will not retroactively take away rights arising from an earlier completed purchase where prohibited by law.
Operating Company: Wuhan Jinmanfang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKF6TU93T
Company Address: Factory Building 6-1865, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Support Email: service@ospvino.com
Contact Phone: +86 15628473591
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)