Shipping Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
1. From Order Confirmation to Dispatch
An order moves through two different stages: preparation by Ospvino and delivery by the carrier. Once payment is confirmed, standard order preparation normally takes 1–3 business days. This covers order checks, picking, packing, and arranging carrier collection. Business days generally mean Monday through Friday, excluding applicable public holidays. Orders placed on non-business days enter the processing queue on the next business day.
2. Estimated Delivery Time
For a standard shipment, estimated carrier transit is 7–15 business days after dispatch. Combining both stages gives an indicative 8–18 business days from payment confirmation to delivery. This is not a guaranteed arrival date. Customs procedures, severe weather, remote-area service, peak periods, and carrier disruptions may extend the estimate. Where a mandatory law provides a delivery deadline or remedy, that law applies.
3. Countries and Regions We Serve
Our listed standard-delivery destinations are grouped below. Service remains conditional on the item and the specific address being accepted at checkout.
North America: United States, Canada.
Europe: United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Denmark, Sweden, Finland, Poland, Czechia (Czech Republic).
Oceania: Australia, New Zealand.
Asia: Japan, Singapore, Malaysia.
Middle East: United Arab Emirates.
Not every postal code, island, military address, territory, or remote location within a listed country is necessarily serviceable. Certain items may be restricted by local law or carrier rules. A country appearing in the website's currency or country selector does not itself confirm that a shipping service is available. The delivery choices offered for your actual address at checkout determine whether an order can be accepted.
4. Shipping Charges and the Free-Shipping Threshold
Eligible orders with a merchandise subtotal of US$59.00 or more receive free standard shipping to qualifying addresses. The threshold is based on eligible merchandise after discounts and before tax and delivery charges. Orders below US$59.00 incur the standard delivery fee calculated at checkout; there is no single fixed fee for all destinations.
Delivery charges can differ by address, package size and weight, product type, and the method selected. Express services, unusual package dimensions, and remote-area handling may cost more or may not be available. If a free standard option is available for your order, checkout will show its charge as US$0.00 before payment. The confirmed checkout amount controls; please contact us before paying if the displayed fee does not match your expectation.
5. Tracking and Multiple Parcels
When dispatch is completed, we normally send shipment details to the contact information supplied for the order. If the carrier offers tracking, we share its number or link. Tracking may take time to show the first movement. Items from one purchase may arrive separately when carrier routing or fulfillment needs require it; we will not add an undisclosed delivery fee to an already confirmed order without your agreement where such an adjustment is legally permitted.
6. Customs, Duties and Local Charges
International deliveries can be examined by customs and may attract import duties, local taxes, or clearance fees. Whether these charges are included or payable separately depends on the destination and the terms shown before purchase. Free shipping does not by itself mean duty-free importation. Please review any import-cost disclosures at checkout; contact us if you need clarification before ordering.
7. Address Errors, Delays and Delivery Problems
Review your address and telephone details before completing checkout. If you notice an error, email service@ospvino.com immediately with your order number. Once a parcel is handed to a carrier, correction or rerouting may not be possible. If a parcel is delayed, tracking has stopped updating, or delivery is marked complete but cannot be located, contact us so we can investigate with the carrier. Do not assume you have lost your legal rights because a carrier shows a particular status.
If a product is delivered damaged, or the wrong item arrives, contact us with your order number and reasonable photographs where available. We will review the issue and arrange the remedy required under our Return & Refund Policy and applicable law.
8. Shipping Support and Company Details
Operating Company: Wuhan Jinmanfang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKF6TU93T
Company Address: Factory Building 6-1865, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Website: https://ospvino.com
Support Email: service@ospvino.com
Contact Phone: +86 15628473591
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)