Frequently Asked Questions (FAQ)
Effective Date: November 13, 2026
Last Updated: November 13, 2026
How long does it take to process an order?
Our normal order preparation period is 1–3 business days after payment confirmation, excluding applicable weekends and public holidays. Processing ends when the parcel is dispatched to the carrier.
How quickly will my parcel arrive?
Standard shipping is estimated at 7–15 business days after dispatch. With preparation included, the indicative total is 8–18 business days. The actual timeframe can vary by destination, carrier, or customs process.
Which countries can receive an Ospvino order?
Listed destinations include the United States, Canada, United Kingdom, Ireland, Germany, France, Italy, Spain, Portugal, Netherlands, Belgium, Austria, Denmark, Sweden, Finland, Poland, Czechia, Australia, New Zealand, Japan, Singapore, Malaysia, and the United Arab Emirates. The final delivery options depend on your product and address at checkout.
Is there free shipping?
Eligible merchandise subtotals of US$59.00 or more receive free standard shipping where that method is supported. The threshold is calculated after product discounts and before tax or delivery charges. For smaller orders or ineligible services, checkout shows the available shipping fee before payment.
Will I receive tracking information?
Where the carrier provides tracking, shipment confirmation includes a tracking number or link. The first scan may not appear immediately.
What if I enter the wrong delivery address?
Contact service@ospvino.com as soon as you notice the mistake. We will try to help before dispatch, but corrections cannot always be made once a carrier has the parcel.
Can I return something I no longer want?
For eligible items, contact us within 30 calendar days after delivery. Voluntary returns are subject to the item-condition rules and permitted exclusions explained in the Return & Refund Policy.
Are any items excluded from change-of-mind returns?
Depending on the item and local law, exceptions may cover genuinely personalized products, perishables, unsealed hygiene goods, certain unsealed media or digital products, and items materially damaged through misuse. A sale discount alone does not remove return rights. Mandatory remedies for faulty or incorrect goods are not affected.
Who pays for return shipping?
For an eligible voluntary change-of-mind return, you generally pay return postage. Where goods are defective, damaged, or sent incorrectly due to our error, we cover reasonable required return transportation or arrange an appropriate alternative. There is no restocking fee.
When will a refund be sent?
Once a refund is approved, we initiate it to the original payment method within 10 business days unless the law requires a shorter deadline. Your bank or payment provider may need additional time to show the credit.
Can I cancel an order?
Contact us quickly. We will try to cancel before dispatch, but cancellation may not be possible after fulfillment or carrier handoff. Any mandatory cancellation rights still apply.
Do I need an account, and how do I keep it secure?
Use the checkout or account methods made available on the website. Customers must be at least 18 years old, or meet any higher legal age requirement. If your sign-in method uses a password, do not share it; likewise, never share a one-time verification code.
How can I ask about my personal information?
Email service@ospvino.com with the subject “Privacy Request.” Wuhan Jinmanfang Trading Co., Ltd. is the data controller for the store's own customer-information decisions, as explained in the Privacy Policy.
How do I contact Ospvino?
Website: https://ospvino.com
Operating Company: Wuhan Jinmanfang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKF6TU93T
Company Address: Factory Building 6-1865, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province, China
Support Email: service@ospvino.com
Contact Phone: +86 15628473591
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
For returns, obtain the authorized return address from support rather than sending an item to the registered company address.